September 02, 2014
 
   
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I want to make a complaint about my psychiatrist's conduct. Who should I contact?

Contact your provincial College of Physicians and Surgeons or Medical Board for further information on the complaints process governing physicians in your province. Complaints must usually be made in writing. The following is a brief description of how to lodge a complaint, the contact information for the appropriate body and the link to further electronic information.

To lodge a complaint in Alberta, mail in a completed, signed Complaint Reporting Form or letter of complaint to the College of Physicians and Surgeons of Alberta. The contact information for the Alberta College is:

College of Physicians and Surgeons of Alberta
2700 - 10020 100 Street NW
Edmonton, Alberta, T5J 0N3
Phone: 780-423-4764
Fax: 780-420-0651
General Public Inquires: 1-800-561-3899
Complaints Line: 1-800-661-4689 (in Alberta)
College Patient Advocate: 780-423-4764 or 1-800-661-4689
For more information on the complaints process in Alberta click here.

In British Columbia, complete a complaint form or write a letter including your name, date of birth, address and telephone number, the name and address of the doctor involved, a description of the incident in as much detail as possible, the date of the incident and your signature. Complaints are not accepted by e-mail and they must be signed and submitted in writing either by mail or fax. Send complaints to:

The Registrar
College of Physicians and Surgeons of British Columbia
400-585 Beatty St.
Vancouver BC V6B 1C1
For more information on the complaints process in British Columbia click here.

In Manitoba, complaints must be made in writing and signed. A letter to the College of Physicians and Surgeons of Manitoba should include your name, address, telephone number(s), Personal Health Identification Number (from your Manitoba Health card), the name of physician(s) being complained about, the date(s) of service, the name and address of other caregivers from whom information should be obtained (for example, other physicians, nurses, physiotherapists or dentists), the name of hospital(s), dates seen, and a clear description of the complaint about the physician(s). Mail or fax your letter to:

The College of Physicians and Surgeons of Manitoba
Attn: The Complaints Department
1000-1661 Portage Avenue
Winnipeg, Manitoba R3J 3T7
Fax: 204-774-0750
For more information, click here.

In New Brunswick, complaints must be submitted in writing to the College of Physicians and Surgeons of New Brunswick. Mail or fax your complaint to:

Registrar
c/o College of Physicians and Surgeons of New Brunswick
1 Hampton St, Suite 300
Rothesay, NB E2E 5K8
Tel: (506) 849-5050 ou 1-800-667-4641
Fax: (506) 849-5069
For more complete information on the complaints process, click here.

In Newfoundland, the College of Physicians and Surgeons of Newfoundland and Labrador accept complaints in writing. Letters of complaint should be sent to:

College of Physicians and Surgeons of Newfoundland and Labrador
139 Water Street, Suite 603
Saint John's, NF A1C 1B2
Tel: 709-726-8546
1-800-563-8546 (Toll Free from outside St. John's)
Fax: 709-726-4725
For more information on the complaints process in Newfoundland and Labrador click here.

The President of the Medical Board of Inquiry is responsible for investigating written complaints about physicians in the Northwest Territories and can be contacted at:

President of the Medical Board of Inquiry
2025 Palermo Way SW
Calgary AB T2V 5J6
Phone: (403) 281-7122
Fax: (403) 281-7124

In Nova Scotia, complaints must be made in writing. Complaint forms are available on the College website. Although the form is recommended, you may file a complaint without using the form provided your letter is typed or legibly written and signed. A signed consent form is also required before the complaint can be investigated. The complaint should contain the doctor's name, a description of the events that led to the complaint (such as the date and location) and any other information that may aid the College in its investigation. You may wish to add the names of people who witnessed the events or who have useful information. The College contact information is:

Investigations Department
College of Physicians and Surgeons of Nova Scotia
Suite 5005 - 7071 Bayers Road
Halifax, Nova Scotia B3L 2C2
Tel: 902-422-5823 or Toll-free in Nova Scotia 1 877-282-7767
Investigations Department Fax: 902-422-5271
For more information on the complaints procedure, click here.

To obtain information about the complaints process in Nunavut, contact the
Department of Health and Social Services at:

Government of Nunavut
Registrar, Professional Licensing
2nd Floor, NCC Building
Box 390
Kugluktuk NU X0B 0E0
Telephone: 867-982-7672
Fax: 867-982-3256 or 867-982-7640
E-mail: bvandenassem@gov.nu.ca

The College of Physicians and Surgeons of Ontario accepts complaints either in writing or in other permanent form (such as a tape, film or disk). Complaints may be e-mailed to the College but confidentiality cannot be guaranteed when using this method. All correspondence sent from the College in response to an e-mail complaint will be sent by regular mail to preserve confidentiality. The College's web site also offers an online complaint form. The contact information for the College is:

The Registrar
c/o Investigations and Resolutions Department
The College of Physicians and Surgeons of Ontario
80 College Street
Toronto, Ontario M5G 2E2
Tel: 416-967-2603 or 1-800-268-7096 ext. 603.
E-mail: investigations&resolutions@cpso.on.ca
For more information on the complaints process in Ontario click here.

To initiate a complaint in Prince Edward Island you must submit a letter detailing the complaint to the College of Physicians and Surgeons of PEI and send it to:

College of Physicians and Surgeons of PEI
199 Grafton Street
Charlottetown, PE C1A 1L2
Fax: 902-566-3986
For further information on the complaints process click here.

In Quebec, you can request an investigation into the professional conduct of your physician by completing and sending a investigation request form to the Direction des enquêtes du Collège des médecins du Québec:

Direction des enquêtes
Collège des médecins du Québec
2170, boulevard René Levesque Ouest
Montréal (Québec) H3H 2T8
Fax: 514-933-2291
Tel: 514-933-4441 Toll free (from outside Montreal): 1-888-MÉDECIN
For more detailed information on complaints procedures click here.

In Saskatchewan, the College of Physicians and Surgeons of Saskatchewan accepts complaints in writing. A complaint reporting form is available online. The contact information for the College is:

College of Physicians and Surgeons of Saskatchewan
500-321A-21st Street East
Saskatoon, Saskatchewan S7K 0C1
1-800-667-1668 (Complaints Toll Free Number)
Fax: 306-244-0090 (general) or 306-244-2600 (Registrar)
For more information on the complaints process in Saskatchewan click here.

In the Yukon, letters of complaint must be made in writing and accompanied by a Consent to Release Information form. Complaints should be directed to:

Yukon Medical Council
c/o Registrar of Medical Practitioners
Box 2703 C-18
Whitehorse YT Y1A 2C6
Telephone: 867-667-3774
Fax: 867-393-6483

More information on the complaints process is available on the Yukon Medical Council website.

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