Cancellations and Refund Policy

The CPA reserves the right to substitute faculty, or cancel or reschedule a session (or sessions) due to unforeseen circumstances and cannot accept responsibility for out-of-pocket expenses incurred due to the cancellation of any session.

No refunds will be made to individuals who attend a portion of the conference, and non-receipt of a confirmation notice before the conference is not justification for seeking a refund. Membership discounts apply only to those who are members at the time of registration. Refunds for the difference will not be provided if your membership is activated after registration has occurred.

If CPA must cancel the conference entirely due to circumstances beyond the CPA’s control (including, but not limited to, acts of God, war, terrorism, failure of transportation, weather, accidents, fires, electrical failures, strikes, labour disputes and government orders or regulations), CPA will refund the appropriate registration fees to conference registrants. However, no refund shall be made for other costs incurred by registrants related to the conference.

Cancellations and refund requests must be received in writing and sent to the attention of:

Registration Coordinator
701 – 141 Laurier Ave. W.
Ottawa, ON K1P 5J3
Fax: (613) 234-9857

Refunds will be processed after the conference.

Deadline for a 50% Resident/Medical Student registration refund: Sept. 15, 2021.  After this date, refunds will not be issued. 

Deadline for a 50% registration refund less $140 (plus tax) administration fee: Sept. 15, 2021.  After this date, refunds will not be issued.

The CPA is unable to allow substitutions.

Registration Policy

One registration is for one person. Multiple attendees may not share and swap one registration.

Registration is not guaranteed until payment is received in full. The date payment is received will determine the applicable registration rate.

Nonmembers who wish to join the CPA and take advantage of the reduced member registration rate must submit their application and any supporting documents at least two business days before any scheduled registration rate increase (e.g., early bird deadline).

Members who register at the nonmember rate and then later request a refund of the difference between the member and nonmember registration rates will be charged an administration fee of $140 (plus tax). If you have forgotten your member login information, contact or call (800) 267-1555, ext. 231 for assistance.

By registering for and attending the conference, you agree that your image may be used at any time, without further notification, for printed materials, websites, social media and other marketing purposes.

No solicitation is permitted by anyone except by exhibitors within the confines of their respective booths.